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Troubleshooting FAQ

1. Why is my generation taking too long?​

Generation times can vary based on several factors, including current server load, the complexity of your prompt, selected output quality, and the specific AI model being used. Video generations inherently take longer than images. If you experience unusually long wait times:

  • Check our platform status page (if available) or Discord community for any announced service disruptions or high load notices.
  • Try a simpler prompt or lower quality settings to see if it processes faster; this can help isolate if it's a specific setting combination.
  • If the issue persists for an extended period on multiple attempts, please contact our support team.

2. Why is my image or video blurry?​

Blurriness can result from a few things:

  • Low Resolution Output: Ensure you've selected an adequate resolution for your needs. Higher resolutions generally yield sharper results but may cost more credits.
  • Complex Prompts/Scenes: Overly complex prompts or scenes with excessive detail can sometimes challenge the AI, leading to less focused results. Try simplifying.
  • Negative Prompts: Add terms like "blurry," "out of focus," "low quality" to your negative prompt to guide the AI away from these undesired outcomes.
  • Upscaling (if available): Check if an upscaling feature is available, which can enhance the sharpness and detail of generated images.

3. Why do I see artifacts or weird distortions?​

AI image and video generation is a sophisticated process, but occasional artifacts (like unusual hands, extra limbs, or strange object morphing) can occur. This is more common with highly complex or imaginative prompts.

  • Refine Your Prompt: Try rephrasing your prompt or being more specific about certain elements.
  • Use Negative Prompts: Add terms describing the artifacts you want to avoid (e.g., "extra fingers," "distorted face," " glossy skin," "mutated").
  • Iterate: Generate multiple variations. Sometimes, a slightly different seed will produce a much better result.
  • Model Version: Experiment with different model versions or engine types if available, as some may handle certain types of content better than others.

4. How do I fix a model that looks too generic or distorted?​

If your trained character model isn't consistently producing the desired likeness or looks too generic:

  • Base Image Quality: Revisit the base image used for training. A clear, high-resolution, well-lit, front-facing image is crucial.
  • Prompting for Likeness: Ensure you're using "My character..." at the start of your prompts.
  • Face Strength (if available): If generation settings include a "face strength" or "likeness" parameter, experiment with increasing its value.
  • Avoid Overly Broad Styles: If you're applying very strong stylistic prompts that conflict heavily with the character's base appearance, it might dilute the likeness.
  • Re-train with a Better Image: If issues persist, the best solution is often to create a new character model using a different, higher-quality base image.

5. Who do I contact if something isn't working?​

If you encounter any issues, bugs, or have questions that aren't covered here, please reach out to us!

  • Email Support: Contact our support team at [your-support-email@kreatorflow.ai] (Replace with your actual support email).
  • Discord Community: Join our official Discord server at https://discord.gg/6DmGXPnH4H. You can ask questions in the help channels or create a support ticket for more direct assistance from our team and community.

(Zain, please review and fill in any specific details or alternative troubleshooting steps for the placeholder questions above, and ensure the support email is correct.)